Customer Service Manager

CalChamber is a not-for-profit organization committed to helping California businesses survive and thrive while complying with complex laws and regulations. Our members are a diverse group, ranging from companies such as Microsoft and the Walt Disney Corporation to local companies with a handful of employees.

For more than 125 years, CalChamber has worked to make California a better place to live, work, and do business by giving private sector employers a voice in state politics and providing a full range of California-specific products and services.

Summary

The Customer Service Manager to be responsible for managing the processes and systems related to servicing our customers and members.

Essential Duties and Responsibilities

  • Provide superior customer support by identifying issues, devising solutions, and accepting ownership to a successful resolution.
  • Oversee the creation and maintenance of daily, weekly and monthly reporting requirements for Customer Service department and the company.
  • Oversee order entry, answering customer service phones, and performing all customer service activities as needed.
  • Create staff schedules for breaks and chats.
  • Calculate monthly commissions for upsell, SO and membership.
  • Managed customer service efforts to resolve customer issues any timely and effective manner.
  • Assist in office management.
  • Act as liaison between sales, customer service, marketing, product development and technology departments to ensure customer needs are met.
  • Other duties as assigned.

Qualification Requirements

  • Degree in Business or related field preferred or combination of education and experience equivalent.
  • Excellent decision-making skills and be a problem solver.
  • Outstanding communication skills to coach all staff and departments that interact with Customer Service and LMS
  • Ability to multitask and shift priorities to meet the needs of staff and our customers.
  • Must be able to multitask in case of shifting priorities.
  • Must have minimum of 7-10 years prior experience in customer service and/or sales department.
  • Ability to use personal computer and standard business software.
  • Must be able to thrive in a fast-paced environment.

Mail, fax or e-mail cover letter, resume and salary history to:

Human Resources
Fax: (916) 325-1268 or
E-mail: employment@calchamber.com

Mailing Address: California Chamber of Commerce
Human Resources
P.O. Box 1736
Sacramento, CA 95812-1736